Copilot Studio "Smart Agent" Implementation

Your 24/7 AI-Powered Assistant

Your customers expect instant answers & your team is overwhelmed with repetitive questions. Support tickets pile up while simple inquiries slow down your operation. Smart AI agents solve this—providing instant, accurate responses around the clock while freeing your team to handle complex, high-value interactions.

At Augmentara, we build custom AI agents using Microsoft Copilot Studio that understand your business, integrate with your systems, and deliver intelligent conversations across web, mobile, and Teams. Our smart agents handle customer inquiries, employee support, and process automation with natural, human-like interactions that scale effortlessly.

What Smart Agents Can Do

• Customer Support – Answer FAQs, track orders, process requests, and escalate complex issues to human agents when needed
• Employee Self-Service – Help staff with IT support, HR questions, policy lookups, and internal processes instantly
• Appointment Scheduling – Book meetings, send reminders, handle reschedules, and sync with your calendar systems
• Data Retrieval – Pull information from your databases, SharePoint, CRM, and other systems through conversational queries
• Process Guidance – Walk users through multi-step procedures with interactive, personalized assistance

Our Process

1. Define & Design - We identify your most common inquiries and pain points, map conversation flows, and design an AI agent that reflects your brand voice and handles scenarios intelligently.
2. Build & Integrate - Our specialists develop your custom agent with natural language understanding, connect it to your knowledge bases and business systems, and implement smart handoff to human agents when needed.
3. Train & Test - We train your agent with real scenarios, test across different user intents and edge cases, and refine responses until interactions feel natural and helpful.
4. Deploy & Improve - We launch your agent across your chosen channels and continuously optimize based on conversation analytics and user feedback

The Results

Our smart agent implementations deliver immediate impact:

• 60-80% of routine inquiries handled automatically without human intervention
• Response time reduced to seconds instead of hours or days
• Support costs cut by 40-60% through automated resolution of common issues
• 24/7 availability with consistent, accurate responses in multiple languages
• Higher satisfaction as customers get instant help and employees resolve issues faster

Our agents don't just answer questions—they learn from interactions, integrate with your workflows, and continuously improve. Clients report dramatic reductions in support workload while improving response quality and customer satisfaction.

Ready for Your AI Assistant?

Let's build an intelligent agent that understands your business and transforms how you support customers and employees.