Managed Support

Keep Your Solutions Running at Peak Performance

You've invested in automation, custom apps, dashboards, and AI agents—but who maintains them when systems change, users need help, or performance degrades? Without ongoing support, solutions break, adoption stalls, and ROI diminishes. Managed support ensures your Power Platform investments continue delivering value long after deployment.

At Augmentara, we provide comprehensive managed support for all your Power Platform solutions—from Power Automate workflows and Power Apps to Power BI dashboards and Copilot Studio agents. We monitor performance, resolve issues proactively, optimize continuously, and ensure your team always has expert help when they need it.

What's Included

• Proactive Monitoring: We track your workflows, apps, and dashboards for errors, performance issues, and usage patterns before problems impact your business
• Issue Resolution: Fast response to bugs, broken integrations, and user-reported problems with clear communication and rapid fixes
• Performance Optimization: Regular tune-ups to improve speed, efficiency, and reliability as your data and usage grow
• Updates & Enhancements: Adapt solutions as your business evolves, systems update, or new requirements emerge
• User Support: Help desk assistance for your team when they have questions or need guidance using solutions
• Security & Compliance: Ensure solutions stay secure, maintain proper access controls, and meet regulatory requirements
• Usage Analytics: Insights into adoption, performance metrics, and recommendations for maximizing value
• Documentation & Knowledge Transfer: Maintain current documentation and train new team members as needed

Support Tiers

Essential Support

• Business hours email support (8-hour response time)
• Monthly health checks and performance reviews
• Critical issue resolution
• Quarterly optimization recommendations

Priority Support

• Extended hours support with 4-hour response time
• Weekly monitoring and proactive issue detection
• Unlimited minor updates and enhancements
• Monthly strategic review sessions
• Dedicated support contact

Premium Support

• 24/7 support with 2-hour response time for critical issues
• Real-time monitoring with instant alerts
• Unlimited updates, enhancements, and new feature development
• Bi-weekly optimization and strategy sessions
• Dedicated account manager and technical lead

Why Managed Support Matters

• Minimize Downtime: Issues caught and resolved before they disrupt operations or frustrate users
• Maximize ROI: Continuous optimization ensures solutions deliver increasing value over time, not diminishing returns
• Stay Current: As Microsoft updates the Power Platform, we ensure your solutions remain compatible and leverage new capabilities
• Scale Confidently: Support growing user bases, expanding data volumes, and evolving business needs without concerns
• Focus on Business: Your team uses solutions without worrying about maintenance, troubleshooting, or technical issues

The Results

Our managed support clients experience:

• 99%+ uptime for business-critical workflows and applications
• Issues resolved 5x faster than internal IT teams unfamiliar with Power Platform
• 30-40% performance improvements through continuous optimization over the first year
• Higher user adoption when teams know expert help is always available
• Lower total cost than hiring dedicated Power Platform specialists in-house

We treat your solutions like they're our own—because your success is our success. Our clients sleep better knowing their automation, apps, dashboards, and AI agents are monitored, maintained, and continuously improved by specialists who built them.

Ready for Worry-Free Operations?

Let's ensure your Power Platform investments continue delivering value with expert, proactive support.